At ORGANICO, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied, we are here to help. Please review our Refunds & Exchanges Policy below:

1. Refunds

• Eligibility for Refunds: To be eligible for a refund, your item must be unused, in its original condition, and in the original packaging. Refund requests must be made within 30 days of receiving the item.
• Non-Refundable Items: Certain items, such as custom or personalized products, sale items, or gift cards, may not be eligible for refunds.
• Process: To initiate a refund, please contact us at organicobussiness@gmail.com with your order number and details about the item. Once your return is received and inspected, we will notify you of the status of your refund.
• Refund Timing: Approved refunds will be processed to your original payment method within 5-10 business days, depending on your bank or payment provider.

2. Exchanges

• Eligibility for Exchanges: Exchanges are accepted for defective or damaged items or if you need a different size or variation. The item must be returned in its original condition and packaging.
• Process: To request an exchange, contact us at [insert contact email] with your order number and details of the issue. We will provide instructions on returning the item and shipping a replacement.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.

4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of delivery with photos and details of the issue. We will resolve the matter promptly, either by providing a replacement or issuing a refund.

5. Sale and Clearance Items
Only regular-priced items may be refunded or exchanged. Sale or clearance items are final sale and not eligible for refunds or exchanges unless they arrive damaged or defective.

6. Contact Us
For any questions or concerns about refunds or exchanges, please reach out to us:
Email: organicobussiness@gmail.com

Thank you for shopping with ORGANICO. Your satisfaction is our priority, and we are here to ensure your experience with us is seamless and enjoyable.